Refund Policy

Refund Policy

We want you to be completely satisfied with your fairy garden purchase. If you're not happy with your order, we'll work with you to make it right.

Return Eligibility

Items can be returned within 30 days of delivery if they are:

• In original condition
• In original packaging
• Unused and undamaged
• Not personalized or custom-made items

Return Process

1. Contact us within 30 days of delivery
2. We'll provide you with a return authorization number
3. Package the item securely in its original packaging
4. Ship the item back to us using a trackable method
5. We'll process your refund once we receive the item

Refund Methods

Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Exchanges

We're happy to exchange items for a different size, color, or style. Exchange shipping costs are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you.

Special Circumstances

For special circumstances or questions about returns, please contact our customer service team. We're here to help and will work with you to find a solution.